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Shipping and Return Policies

Order Processing & Shipping:

Orders placed before 1:00 pm Eastern are typically processed on the same business day. Typically, orders ship from our warehouse within 1-2 business days.

Order Status:

You may check your order status at any time by logging in to the Social Artworking online store and clicking the "Order Status" link in the main navigation. If your order has not been received within the time frame outlined below, you can contact us online or call us at 1-800-367-3047 for assistance. Be sure to have your email address and order number handy when contacting us.

Shipping Guidelines:

For US orders shipped via Ground, please allow 6 to 10 business days from the time of order for processing and delivery.

For 2nd Day shipping (US only), please allow 2 to 4 business days from the time of order for processing and delivery. (Note that aerosol sprays will not be shipped via 2nd Day.)

Delivery of items offered in our online store is limited to an address in the United States including U.S. territories, Alaska, and Hawaii. Shipments cannot be delivered to PO Boxes.

Pricing:

Orders totalling over $100 that are being shipped to the US will have the option for free UPS ground shipping (excluding Puerto Rico, Alaska, and Hawaii and orders containing digital products, MDF boards, brush sets & canvases).

Items purchased will be charged at the sales price indicated at the time of purchase. Prices are continuously updated and are subject to change. Past orders will not be updated to reflect later prices. Pricing is always in US dollars.

Returns:

Thank you for purchasing from the DecoArt family of products! With over 35 years of delivering quality paint, we stand behind our products. If for some reason our products do not meet your expectations, please refer to our Return Policy below:

Return Requirements

Products must be returned to DecoArt within 60 days of receipt.
Product must be returned in original condition and bottle/package.
Customer is responsible for return shipping costs. Social Artworking will pay for shipping costs if the return is a result of our error.

Initializing a Return

If you have an account and purchased an item from the Social Artworking website:

Sign into your store account.
Access the Order tab, click on the order, locate the item you wish to return and hit “Return Item” button
Complete the Return Items form and click Submit.
After completing the request, you will receive an email confirming receipt of your request. Simultaneously, a notification email is delivered to the email address specified in your Store Profile Settings with updated status of your request.
Someone from our DecoArt team will respond to your request by the next business day. We may request additional information, such as batch codes, product photos, etc. to properly service your request.
If a product needs to be returned, someone on our DecoArt team will instruct you on the return process.
You will receive an email notification every time the return status changes.

If You have not set up an account, or you purchased from an authorized retail store please email your return request to returns@decoart.com.

To better assist you in resolving your request in a timely manner, please include the following information:

Purchase location (Retail store, eCommerce site, etc)
Order Number (if applicable)
Product name, Part number, (generally located above the UPC code) and quantity.

Once the request is received, someone from the Social Artworking team will contact you by the next business day.

QUESTIONS? Our Sales Service Team will be happy to guide you through the process or advise on options. Call us at 800-367-3047 or email us at returns@decoart.com.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Social Artworking collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Social Artworking has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Social Artworking
https://social-artworking.com
DecoArt, Inc. P.O. Box 386 Stanford, KY 40484
800.367.3047
socialartworking@decoart.com

Cookie Policy for Social Artworking

This is the Cookie Policy for Social Artworking, accessible from https://social-artworking.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the WebTerms Generator.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: socialartworking@decoart.com